Lesuto Chameleon

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Refund Policy

Effective Date: February 14, 2026  |  Last Updated: February 14, 2026

At Lesuto Technologies, Inc. ("Lesuto," "we," "us," or "our"), located at 600 Congress Ave, STE 1400, Austin, TX 78701, we want you to be satisfied with every purchase made through our marketplace. Because Lesuto is a multi-vendor marketplace platform, return and refund policies are set by each individual supplier. This Refund Policy outlines the general framework that governs returns and refunds across the Lesuto platform.

1. Return Window

Each supplier on the Lesuto platform sets their own return window, which is the period during which you may initiate a return after receiving your order. The return window is displayed on each product listing and is confirmed in your order details.

  • Default return window: If a supplier has not specified a custom return window, a default period of fourteen (14) calendar days from the date of delivery applies.
  • Supplier-specific windows: Suppliers may offer shorter or longer return windows depending on the nature of their products. The applicable return window for your order is always disclosed before purchase and in your order confirmation.
  • Return window start date: The return window begins on the date the order is marked as delivered by the shipping carrier. If tracking information is unavailable or delivery cannot be confirmed, the return window begins seven (7) days after the shipment date.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within the applicable return window.
  • The item must be in its original condition, unused, unworn, and unwashed (unless the item was received damaged or defective).
  • The item must be in its original packaging with all tags, labels, and accessories included.
  • You must provide a valid reason for the return and any supporting documentation (such as photographs of a damaged or defective item).

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Submit a return request: Log into your account, navigate to your order history, and select the order and item(s) you wish to return. Provide the reason for the return and any supporting documentation.
  2. Await approval: The supplier will review your return request. You will receive a notification with the approval or denial of your request, typically within three (3) to five (5) business days.
  3. Ship the item back: If your return is approved, you will receive return shipping instructions from the supplier, including the return shipping address and any prepaid shipping labels (if provided by the supplier). You are responsible for return shipping costs unless the return is due to a supplier error (wrong item, defective product, or damaged in transit).
  4. Supplier receives the return: Once the supplier receives and inspects the returned item, they will process the refund. You will receive a notification confirming the refund.

4. Refund Timeline

Once a return is approved and the returned item is received by the supplier:

  • Inspection period: The supplier has up to five (5) business days to inspect the returned item and confirm the refund.
  • Refund processing: After the supplier confirms the refund, Lesuto will initiate the refund to your original payment method. Refunds are processed through Stripe.
  • Refund arrival: Depending on your payment method and financial institution, refunds typically appear on your statement within five (5) to ten (10) business days after processing. Credit card refunds may take up to one full billing cycle to appear.
  • Partial refunds: In some cases, the supplier may issue a partial refund if the returned item shows signs of use, is missing components, or is not in its original condition. You will be notified of the reason for any partial refund.

5. Non-Returnable Items

Certain items may not be eligible for returns. The following categories are generally non-returnable unless they arrive damaged or defective:

  • Custom-made or personalized products
  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary products
  • Hazardous materials
  • Digital products or downloadable software
  • Gift cards and prepaid cards
  • Items explicitly marked as "final sale" or "non-returnable" at the time of purchase

Suppliers may designate additional items as non-returnable, which will be clearly disclosed on the product listing prior to purchase.

6. Damaged or Defective Items

If you receive an item that is damaged in transit or is defective, please contact us immediately. We recommend documenting the damage with photographs upon receipt. For damaged or defective items:

  • Return requests for damaged or defective items are prioritized and typically approved within one (1) business day.
  • Return shipping costs for damaged or defective items are the responsibility of the supplier.
  • You may be offered a replacement or full refund at the supplier's discretion.

7. Exchanges

Lesuto does not currently support direct exchanges. If you wish to exchange an item for a different size, color, or variant, you must initiate a return for the original item and place a new order for the desired item.

8. Payout Holds

To protect customers and ensure refunds can be processed, supplier and merchant payouts from each order are held by Lesuto until the applicable return window has expired. Once the return window closes and no return has been initiated, payouts are automatically released to the merchant and supplier via Stripe Connect.

9. Dispute Resolution

If you are dissatisfied with the outcome of a return request, or if a supplier denies your return and you believe the denial is unjustified, you may escalate the matter through the following process:

  1. Contact the merchant: Reach out to the merchant whose storefront you purchased from. They can often help mediate between you and the supplier.
  2. Open a support ticket: If the merchant is unable to resolve the issue, you may open a support ticket through your account. Lesuto's support team will review the dispute and work with all parties to reach a fair resolution.
  3. Chargeback as a last resort: If your dispute cannot be resolved through the above channels, you retain the right to initiate a chargeback with your credit card issuer or payment provider. Please note that filing a fraudulent chargeback is a violation of our Terms of Service.

10. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Services and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Lesuto Technologies, Inc.
600 Congress Ave, STE 1400
Austin, TX 78701
Email: legal@lesuto.com