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Payment Processing Terms

อัปเดตล่าสุด: October 15, 2026 | เวอร์ชัน: 3.2

**Effective Date:** October 9, 2026

**Last Updated:** October 15, 2026

**Version:** 3.2

These Payment Processing Terms ("Terms") apply to Merchants and marketplace Suppliers who receive payouts through the Platform. They do not apply to managed wholesale Suppliers, who are paid on each purchase order under the Managed Supplier Wholesale and Dropship Agreement. Capitalized terms not defined here have the meaning given in the Platform Terms of Service or your Merchant or Supplier Agreement.

1. Definitions

**"Payment Processor"** means Stripe, Inc. ("Stripe") and any other payout provider Lesuto enables, including Wise.

**"Connected Account"** means your Stripe Express account, or other payout account, connected to the Platform for receiving payouts.

**"Chargeback"** means a payment reversal initiated by a Customer's card issuer or payment method provider.

**"Reserve"** means an amount withheld from payouts as security against likely Chargebacks, refunds, or disputes.

2. Merchant of Record and Nature of Payouts

Lesuto is the merchant of record and receives Customer payments for its own account. A payout is Lesuto's payment to you of the commission or net proceeds Lesuto owes you under your Merchant or Supplier Agreement. Lesuto does not hold funds on your behalf as a money transmitter, trustee, or fiduciary, and no interest accrues on amounts awaiting payout. Neither you nor Lesuto is a bank or payment processor. Card payments are processed by Stripe.

To receive payouts you must accept the Stripe Services Agreement (https://stripe.com/legal) and the Stripe Connected Account Agreement, and the terms of any other payout provider you enable.

3. Connected Account

You must connect a Stripe Express account (or another supported payout account) to receive payouts. You are responsible for: (a) completing identity verification and know-your-customer checks; (b) keeping your Connected Account in good standing; (c) providing accurate banking and tax information; and (d) complying with the Payment Processor's terms. Lesuto may pause payouts while your Connected Account is incomplete, restricted, or closed, and will release them once it is active.

4. Transaction Flow

1. A Customer places an order on a Storefront or Lesuto surface.

2. Stripe processes the payment for Lesuto. Card numbers are entered in Stripe-hosted fields and never touch Lesuto servers.

3. The Platform calculates the split: Merchant commission, Supplier net proceeds, and Platform Fee.

4. Amounts are held until the applicable Return Window expires.

5. After the Return Window, payouts are released to the Connected Accounts.

6. The Payment Processor transfers the payout (typically 2 to 7 business days).

5. Fees

The Platform Fee is a flat ten percent (10%) of the customer price, inclusive of card processing, unless an Order Form says otherwise. Lesuto pays Stripe's standard processing fees on Customer payments out of the Platform Fee.

Fees the Payment Processor charges to your Connected Account for optional services you choose (such as instant payouts or payout currency conversion) are yours.

The figure 2.9% + 30 cents in Section 9 is the standard card processing fee used only to calculate the refund retention described there.

6. Payout Schedule and Holds

Payouts are held during the Return Window set by the applicable Supplier.

After the Return Window expires, payouts are released and processed by the Payment Processor.

The first payouts on a new account may be held for up to 14 days as a fraud-prevention measure.

Lesuto may extend a hold only as provided in Section 7.

**Amounts owed are never capped.** Holds and Reserves do not cancel Lesuto's duty to pay amounts that have become payable and are not in dispute.

7. Reserves and Withholding

Lesuto may establish a Reserve or extend a hold only if: (a) your Chargeback rate exceeds 0.75% of transactions; (b) there are unresolved disputes reasonably likely to result in a refund or Chargeback; (c) your account shows patterns reasonably indicative of fraud; or (d) the law or a Payment Processor requires it. Lesuto will give you a written reason, hold an amount proportionate to the exposure, review the Reserve at least every 30 days, and release it when the exposure closes.

8. Tax

The Platform uses Stripe Tax to calculate sales tax, VAT, or similar tax at checkout based on the Customer's shipping address, per line item and per jurisdiction. Lesuto, as merchant of record, collects that tax.

These Terms do not state that Lesuto is registered as a marketplace facilitator in any particular state.

You must provide a valid IRS Form W-9 (U.S. persons) or Form W-8BEN or W-8BEN-E (non-U.S. persons) through the Platform or Stripe. If you do not, Lesuto or the Payment Processor may apply backup withholding or other withholding the law requires.

Lesuto or the Payment Processor issues information returns (such as Form 1099) where the law requires.

You are responsible for your own income tax obligations and filings.

9. Refunds

Lesuto issues full and partial refunds to Customers through Stripe as merchant of record.

Where the order total exceeded three thousand dollars ($3,000), and where the law allows, the card processing fee (2.9% + 30 cents) may be retained from the refund. It is not retained where a Customer exercises a statutory right of withdrawal, or where the product was defective, damaged, or not as described.

A refund made before payout reduces the payout. A refund made after payout is deducted from later payouts.

If your later payouts are insufficient to cover a refund for which you are responsible, Lesuto may invoice you, and you will pay within 30 days.

10. Chargebacks and Disputes

Chargebacks are handled through Stripe's dispute process.

You will cooperate with Lesuto and Stripe by providing documentation (proof of delivery, correspondence, and similar) within 3 business days of a request.

Chargeback amounts and fees are allocated to the party whose products or conduct caused the Chargeback: typically the Supplier for product or fulfilment issues and the Merchant for Storefront misrepresentation. Lesuto bears Chargebacks it causes.

Excessive Chargebacks (above 0.75% of transactions, or 100 Chargebacks in a rolling 30-day period) may lead to a Reserve, payout holds, account review, or termination.

Lesuto contests Chargebacks where it reasonably believes the evidence supports doing so, but is not required to contest every Chargeback.

11. Fraud Prevention and Sanctions

You will: (a) not create or encourage transactions you know or suspect to be fraudulent; (b) comply with card network rules that apply to you; (c) not take Customer payments outside the Platform for Platform orders; and (d) report suspected fraud to Lesuto promptly. Lesuto and the Payment Processors screen accounts and payouts against sanctions lists and may block or hold a payout where the law requires.

12. Card Data

Card payments are processed by Stripe, a PCI DSS Level 1 certified service provider. Card numbers are entered directly into Stripe-hosted fields and are never transmitted to, stored on, or processed by Lesuto's servers.

You will not request, store, or log cardholder data outside Stripe's systems.

13. Currency

Customer payments are processed in the currency configured for the Storefront. Payouts are made in the currency of your Connected Account. Currency conversion, if needed, is performed by the Payment Processor at its prevailing rates.

14. Payout Errors

If a payout is wrong, notify Lesuto within 90 days of the payout date. Lesuto will correct an underpayment with the next payout. Lesuto may recover an overpayment by deducting it from later payouts after telling you the amount and the reason.

15. Account Deactivation

If your account is deactivated or terminated: (a) Lesuto settles payable amounts within 60 days; (b) amounts needed to cover refunds, Chargebacks, and disputes that are pending or reasonably likely, as permitted by Section 7, may be held as a Reserve until the exposure closes, and no longer than 180 days after deactivation unless a dispute is still open; and (c) the Payment Processor may independently restrict or close your Connected Account under its own terms.

16. Limitation of Liability

Lesuto is not liable for: (a) Payment Processor outages or processing errors; (b) unauthorized transactions not caused by Lesuto; (c) card network decisions on Chargebacks; (d) payout delays by Payment Processors or banks; or (e) currency exchange rate fluctuations. This section does not affect amounts that have become payable, which remain payable.

17. Order of Precedence

A current Executed Agreement controls. The applicable Merchant or Supplier Agreement controls over these Terms for the commercial relationship. These Terms control over the Platform Terms of Service for payouts, Reserves, Chargebacks, and tax collection mechanics.

18. Contact

Payment support: support@lesuto.com

Billing inquiries: billing@lesuto.com

Appendix A. Digital Acceptance and Electronic Signature

**Read this before you click.** This document is executed electronically. No paper counterpart and no handwritten signature will be collected.

By clicking "I Agree" (or any equivalently labelled control) in the Lesuto Command Center, Lesuto Hub, or Lesuto Seller, you, [Accepting User], acting under channel [Channel Code] on [Acceptance Date]:

(a) acknowledge that this document, version [Document Version], was made available to you in full before you accepted, and that you were able to read, print, download, and take independent legal advice on it;

(b) agree to be bound by this document on behalf of [Company Name], and represent and warrant that you are authorised to bind that entity;

(c) consent to transact business with Lesuto by electronic means and to receive contracts, notices, and disclosures electronically rather than on paper; and

(d) adopt the click as your signature.

**Legal effect.** The parties intend this electronic acceptance to be a signed writing. Under the United States Electronic Signatures in Global and National Commerce Act (15 U.S.C. sections 7001 to 7031, the "ESIGN Act") and the Uniform Electronic Transactions Act ("UETA") as enacted in Texas (Texas Business and Commerce Code chapter 322), an electronic signature and an electronic record have the same legal force and effect as a handwritten signature on paper. Neither party will contest the validity, admissibility, or enforceability of this document, or of the acceptance record described in Appendix B, on the ground that it was accepted electronically, that it bears no handwritten signature, or that it is not an original writing.

**Hardware and software you need.** To view and retain this document you need a current web browser or the Lesuto mobile app, an internet connection, an active Lesuto account, and the ability to print or store a PDF or HTML file. If you cannot meet these requirements, do not click "I Agree"; write to legal@lesuto.com instead.

**Withdrawing consent.** You may withdraw your consent to transact electronically by writing to legal@lesuto.com. Withdrawal operates prospectively only. It does not unwind this acceptance, and it does not discharge any obligation that has already accrued. Because Lesuto operates no paper contracting channel, withdrawing consent may require Lesuto to suspend the access or services this document governs.

**Retrieving what you accepted.** The version you accepted, and the date you accepted it, remain available to you at any time from Legal and Compliance in the dashboard. You may also request a copy from legal@lesuto.com at no charge.

**Later versions.** Lesuto may publish a new version of this document. When the version string changes, the dashboard marks this document as requiring re-acceptance and tells you which version you previously accepted. A later version does not retroactively displace the version you accepted; your earlier acceptance stays on record exactly as made.

Appendix B. Digital Enforceability Note

This appendix describes how Lesuto records and proves your acceptance. It is a statement of Lesuto's logging practice and part of the record of this document. It grants no rights and creates no obligation beyond the body of this document.

**Document code.** `payment-processing`

**What is captured when you click.** Accepting this document writes a row to the Lesuto agreement acceptance ledger containing:

| Field | Recorded value |

|---|---|

| Document code | The stable identifier of this document |

| Document version | The exact version string presented to you and accepted |

| Content fingerprint | The SHA-256 hash of the exact document text you accepted |

| User identity | Your authenticated Lesuto user ID |

| Acting entity | The channel code, and where applicable the tenant or customer record, the acceptance was made under |

| Timestamp | Server-side date and time of the click |

| IP address | Originating client IP, read from the gateway forwarding header |

| Device and client | The user agent string presented by your browser or app |

**Captured server-side.** The timestamp, IP address, and user agent are recorded by Lesuto's servers from the request that carried your acceptance. They are not read from form input, so the accepting party cannot alter them.

**Where the record lives.** The current acceptance is held in the `agreement_acceptance` ledger, one row per user per document. Before any row is overwritten by a re-acceptance, the superseding write copies the prior row, including its version, timestamp, IP address, and user agent, into the append-only `agreement_acceptance_history` table. The history table is never updated or deleted in the ordinary course, so the full chain of every version you accepted survives.

**Erasure requests.** If you exercise a right of erasure, Lesuto removes the IP address and user agent from these records but retains the document code, version, user identity, and timestamp. Those four fields are the evidence that a binding agreement was formed, and Lesuto retains them on the basis of its legitimate interest in establishing and defending legal claims, and where applicable to comply with a legal obligation.

**Version integrity.** The version string in the ledger is copied from the document that was rendered to you, not supplied by the client. If Lesuto publishes new text, it publishes it under a new version string, so a stored acceptance always points at the wording that was actually on screen.

**Producing the record.** To obtain a certified copy of your acceptance record, including the document text as it stood at the version you accepted, write to legal@lesuto.com.